22 Jun 2004

Polynesian Airlines looks into complaints against staff

7:20 am on 22 June 2004

Polynesian Airlines is carrying out an internal investigation into allegations of preferential treatment given by Polynesian ground staff to certain passengers.

It says it's received a considerable number of complaints from customers that some staff at Fagalii and Pago Pago airports queue jump their relatives and friends, and their luggage and freight.

There are also allegations of unauthorised excess baggage waivers and baggage shuffling to spread luggage loads.

Polynesian's chief executive officer, John Fitzgerald, says the company has found, in at least some of the cases, that the claims involving a few employees appear justified.

At the conclusion of its internal investigations, Polynesian says if the complaints are substantiated, appropriate disciplinary action will be taken.

Mr Fitzgerald has apologized to passengers who may have been victims and assured travelers that the airline will do every thing in its power to stamp out unwarranted preferential treatment.