Auckland council says it will know by Tuesday what compensation is available to people who missed Friday's opening match due to lengthy public transport delays.
Organisers were taken by surprise when 200,000 people gathered in central Auckland for the Rugby World Cup's opening ceremony.
Train delays of up to two hours caused an estimated 2000 people to miss at least part of the opening ceremony.
The council is still waiting for final figures from Rugby New Zealand, confirming the number of tickets that weren't redeemed at Eden Park.
The council is to set up a hotline register for fans who did not make the opener at Eden Park because of long public transport delays.
Mayor Len Brown says he's disappointed for those who missed out and the hotline is the first step to organising some redress.
Transport officials are expected to report back to the council by the end of Tuesday.
Auckland Council member Cameron Brewer says ratepayers should not have to compensate people who failed to get to the opening ceremony because of transport problems.
He says the tournament organisers and transport operators should bear the cost of compensating ticket-holders who were delayed.