The Government says it will have increased scrutiny of Telecom's 111 emergency calling service.
The Government initiated an inquiry into 111 calls following problems with the service earlier this year.
It has now signed a memorandum of understanding with Telecom that requires the company to provide regular reports on the service.
Communications Minister Steven Joyce says the agreement clarifies Telecom's responsibilities and provides for greater transparency of its performance.
He says the memorandum should improve the co-ordination of planning for the 111 service, and sets a timeframe for a review of governance of the service by the end of the year.
Mr Joyce says the long-term governance model will be developed by the Crown in consultation with emergency service providers, telecommunications companies and Telecom.
