11 Aug 2013

Manager quits over faeces complaints

9:04 am on 11 August 2013

The manager of a Wellington rest home where a woman was repeatedly found covered in faeces has resigned.

Parent company Ryman Healthcare says an internal investigation at the Malvina Major Retirement Village has found the manager failed to act on a complaint of poor care.

A woman suffering from a stroke and Alzheimer's disease was on three occasions found with faeces on herself at the Malvina Major Retirement Village.

Ryman chief executive Simon Challies says a complaint was laid after the first incident but the rest home manager failed to act.

Mr Challies says the regional manager has taken his place to oversee improvements in staff training and responsiveness to complaints.

He says he has met with the relatives of the other residents to hear any other complaints they have and will check again in six weeks to ensure improvements have been made.

Mr Challies says he is confident the incident was an isolated one and would not happen at any other Ryman Healthcare facilities.

The Aged Care Association says Mr Challies has taken the right steps to ensure the incident isn't repeated.