Police response times to 111 calls in Auckland remain below par despite improving throughout the rest of New Zealand.
National figures for 2011 show that police in Auckland are taking more than 30 minutes to respond to emergency calls.
In 2011, police responded to 90% of all 111 calls within 26 minutes and 51 seconds nationwide.
That time has been improving since 2008, however the response in some urban areas is slower.
The Auckland City and Waitemata districts both exceeded 30 minutes.
An Auckland councillor and former senior police officer, George Wood, says the slower response times could be due to police staff numbers not keeping up with the city's growing population.
Mr Wood says staff shortages in police communication centres is particularly worrying.
However, the manager of police communications centres, Superintendent Andy McGregor, says there is no correlation between centres' staffing issues and police response times.