Tonga's Ombudsman's Office says there has been a surge in the complaints they are receiving and investigating.
The office said in the 2017/18 year the Office has investigated 209 complaints compared with just 48 in 2014.
It believes this is due to the public awareness programmes they have been carrying out over the past three years.
Nuku'alofa's main street Photo: RNZ Pacific / Koro Vaka'uta
The Ombudsman's role is to try and ensure a "fair, accountable and responsive administration in government departments and organizations in Tonga."
Its vision is "to provide an impartial and effective complaints resolution service and also work to promote the best practices in public administration, integrity, good governance, transparency and accountability within government ministries and agencies."
